Welcome to Lore AI, a service operated by LoreAI GmbH. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the Lore AI application ("Service"). By accessing or using the Service, you consent to the practices described in this Privacy Policy. If you do not agree, do not use the Service.
2. Information We Collect
Account Information: If you create an account, we may collect your name, email address, login credentials, and other identifying details.
Document Inputs: When you upload, capture, or otherwise submit files ("User Inputs"), we collect and process that content to provide OCR and translation services.
Usage Data: We collect data on how you use the Service, including timestamps, interaction logs, and error reports.
Device & Connection Info: We may collect your IP address, browser type, OS, device type, and similar metadata.
Cookies: We use cookies and related technologies to operate and personalize the Service.
Third-Party Sources: We may combine data from analytics providers, payment processors, or other partners with information you provide directly.
3. How We Use Your Information
Operate and improve the Service
Provide OCR and translation functionality
Troubleshoot technical issues and improve reliability
Customize your experience
Communicate with you about support requests, updates, or policy changes
Fulfill legal obligations and enforce our Terms of Service
4. Sharing Your Information
We do not sell or rent your data.
We may share it with service providers (hosting, analytics, AI model providers, customer support tools).
We may share it with legal authorities if required by law or necessary to protect rights and safety.
We may share it with buyers in the event of a merger, sale, or acquisition.
We may share it with your consent where you explicitly approve specific disclosures.
5. Data Retention
We retain your data only as long as necessary to fulfill service and legal obligations. OCR and translation inputs will be deleted monthly after processing.
6. Security
We use reasonable technical and organizational safeguards to protect your data, but no system is invulnerable. You acknowledge this when using the Service.
7. International Data Transfers
We may process your data on servers located in the EU, US, or other jurisdictions. We use standard contractual clauses or equivalent mechanisms where required by law.